Agentic AI Takes Center Stage: Capgemini, Tesorio, IBM, and Adobe Lead the Way in Transforming Industry Operations and Customer Interactions

Jiani Zhang, Executive Vice President and Chief Software Officer at Capgemini Engineering, highlights the transformative shift from generative AI to agentic AI in 2024, emphasizing its impact on industries and software development processes. Unlike GenAI, which provides generic solutions based on prompts, agentic AI is tailored for specific tasks, resulting in improved accuracy and contextual solutions. This allows for autonomous collaboration among multiple agents, streamlining tasks such as testing and debugging within the software lifecycle. The success of agentic AI relies heavily on robust architectural planning, illustrated by a case where a major energy provider modernized its systems using AI agents, improving efficiency and setting a solid future-development foundation. As the market for agentic AI surges, predicted to hit $70.53 billion by 2030, the need for governance and ethical practices remains critical to address AI-related risks and ensure responsible adoption. (Source)

Ethan Batraski from Venrock asserts that the current AI landscape is poised for transformative shifts that go beyond simply enhancing existing software. These shifts will penetrate domains where today only humans operate, such as strategic negotiation and complex medical diagnoses, unlocking a $20 trillion market of human expertise. AI will transition from being supportive copilots to autonomous agents capable of executing complex tasks. Key advancements will include integrating digital and physical worlds, ensuring persistent memory, and achieving on-device operation for privacy and efficiency. This evolution will foster true domain understanding and operational agency, leading to major innovations in industries like finance and healthcare, where AI systems will synthesize data, enhance decision-making, and streamline operations. This transformative journey heralds a new era of cognitive expansion, with the potential to redefine industries and create billion-dollar opportunities. (Source)

AI Agents, sophisticated software capable of autonomous interaction and task execution, are revolutionizing business operations by shifting AI from a simple tool to a strategic partner. Unlike traditional automation, Agentic AI independently identifies inefficiencies and optimizes processes, functioning as digital employees that learn and adapt over time. This transformation is evident in various sectors, with such agents enhancing customer service by personalizing experiences, optimizing supply chains by predicting disruptions, and streamlining finance and HR operations by automating complex workflows. Companies like IBM are at the forefront, deploying platforms like watsonx Orchestrate that facilitate the management and deployment of these powerful AI assistants across enterprise applications. As the adoption of Agentic AI accelerates, businesses must ensure responsible implementation, addressing data privacy and security to harness substantial efficiency gains and competitive advantages. (Source)

Tesorio has introduced the "Supplier Portals Agent," an AI tool designed to automate invoice submissions to supplier portals like Coupa and Ariba. This agentic AI aims to streamline the invoicing process by automatically populating required fields and managing the submission and approval cycle, thus reducing the cumbersome task for financial teams. The tool is intended to address delays in the order-to-cash cycle by ensuring complete and correctly formatted invoices, ultimately helping businesses reduce their days sales outstanding, which averages 56 days according to Upflow's 2024 report. The AI not only accelerates invoicing but also frees up time for finance teams to focus on more value-added tasks. Max Dame, Tesorio’s VP of finance & operations, emphasizes that the AI assists rather than replaces human roles by eliminating non-value-adding processes. (Source)

Adobe has announced the Adobe Experience Platform Agent Orchestrator, a sophisticated engine for AI agents designed to enhance customer experience orchestration through advanced decision-making and problem-solving. Expected soon, this system leverages a deep understanding of enterprise data to offer targeted solutions while ensuring compliance. Integrated with Adobe Experience Cloud, it connects real-time data, allowing businesses to manage AI agents from Adobe and external providers. Among the 10 AI agents introduced are the Account Qualification Agent, Audience Agent, and Content Production Agent, each focused on tasks like sales pipeline building, audience segmentation, and content generation. Additionally, Adobe unveiled the Brand Concierge agent, which helps guide consumers in purchasing decisions via immersive experiences. (Source)